Frequently Asked Questions

Using my TomTom device

I need advice on using my new TomTom device.

We would be more than happy to help you in using your brand new TomTom device. Please visit www.tomtom.com/support for further information.

How can I ensure my TomTom device is kept up to date?

If you have not already done so please connect your new TomTom device and visit www.tomtom.com/getstarted to ensure your device is up-to-date.

TomTom Australia Cash back Promotion

How long do I need to wait to get the Cash back reimbursed in my bank account?

Once your registration claim has been validated and the documentation verified, the reimbursement amount will be transferred within thirty (30) days directly into the bank account you provided. Bank account must be in the same country as your residence and the Promotional Product must have been purchased in the same country.

Is it possible to check the status of my claim online?

Yes. To check the status of your claim online please click here. You will need to have your unique username and password provided to you upon initial registration via email.

I have lost my registration confirmation email / activation code, what can I do?

Please click here and enter the email address that you registered with to retrieve a copy of your registration confirmation email and / or activation code. Please contact us at tomtom@promotion-update.com and we will resend you code via email.

I do not have my original receipt or any proof of purchase. Is there a possibility that I can still participate in the promotion?

Unfortunately, no there is not. In order to participate in the promotion, you need a copy of the original receipt / proof of purchase. For further information please click here

Registration process

I am unable to register online, can I still participate in the promotion?

This promotion is managed by online redemption only. Unfortunately there is no alternative to online registration.

What do I have to do with my registration confirmation code email / unique registration number?

Please keep your registration confirmation email / unique registration number in in case you need to contact us regarding your claim.

Where can I find the barcode and serial number?

The barcode is a universal number assigned to each product model that is manufactured and distributed.

The barcode is consisting of numbers and a pattern of parallel lines of varying widths, printed on the product package.

The serial number is a unique alpha numeric number assigned to each product that is manufactured and distributed

The serial number consists of 12 characters and it can be found near the barcode on the product’s packaging.

Please see the picture below where the barcode and serial number are marked in red


Scope of the promotion

I bought my TomTom device in a country where I do not live. Can I participate to the promotion?

You must be resident of the country where you bought the product.

I bought the device or live in a country that does not participate in the promotion. Can I still participate?

In order to be eligible for the promotion, you will need to buy a participating product within your residential country.

Privacy and Data Protection

Who can I contact with regards to privacy and data protection?

Please visit www.tomtom.com/legal/privacy/

How can I stop receiving TomTom commercial information?

When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us. You may do so by choosing to “opt-out”, following the unsubscribe instructions provided in the e-mail you receive. You can also contact us directly at http://tomtom.com/support. However, regardless of your indicated email preferences, we may send you service emails regarding our products and services or notifications of any updates to the terms and conditions or privacy policy.

You may change any of the personal information in your account by editing your account information. Please log on your myTomTom at www.tomtom.com.